🔗 CMOC Quick Links

🫶 Before

• Check for the issue left by the CMOC before you.
  • Mark yourself READY TO GO! and close the issue.
• Check who is the CMOC after you.
• Know who the EOC is during your shift: /chatops run oncall prod
• Make sure you can log in to gitlab.com and the like without needing to 2FA.
  • Make sure your 2FA device is nearby and available in case you do need to 2FA.

😽 During

• Consider using the CMOC runbook issue template.

🔖 Bookmarks

• Support: How to Perform CMOC Duties
  • CMOC Performance Indicators
• Infrastructure: Incident Management
  • CMOC Responsibilities - what Infrastructure and all of GitLab expects of the CMOC
  • Production issue tracker
  • GitLab.com current production architecture

💬 Slack

• Be in #incident-management. The link to the Zoom room is there.

🚨 I just got paged.

Breathe, make sure you have water, ack the page and engage.

Here are the things you need to do to get from Acknowledged to Resolved on the page.

📃 Handling the Page

After you Acknowledge the page:

• Join the incident channel in Slack and the Zoom room.
• Create the incident -- as appropriate.
• Notify stakeholders.
  • From within the #support_gitlab-com Slack channel, use the lightning bolt near the ➕ symbol to access the Incident Notifier Slack workflow. When asked for the Slack channel, use the Slack channel that the incident is happening in.
• Label the incident issue.
• Resolve the page.

Nicely done! ✅ Proceed to managing the incident.

🍝 Copy and Paste

Use /incident post-statuspage on Slack to create an incident on Status.io.

Zoom: Join the Zoom room and adjust your Zoom name to CMOC - Brie Carranza.

Slack: CMOC here, thread for comms 🧵.

✍️ Drafting a message.

See the what if I don't know what to say? section and your notes from the training to guide the message. See information about states and status.

See the table in the Frequency of Updates section for more information about how frequently you should post an update based on the combination of the state and status of the incident.

🌞 After

It's the end of your day as CMOC.

🎉 You made it! 🎉

• Perform the End of Shift Handover Procedure by creating a new issue in the CMOC Handover issue tracker.
• Drink water and get some exercise.