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๐Ÿ”— CMOC Quick Links

๐Ÿซถ Before

  • Check for the issue left by the CMOC before you.
    • Mark yourself READY TO GO! and close the issue.
  • Check who is the CMOC after you.
  • Know who the EOC is during your shift: /chatops run oncall prod
  • Make sure you can log in to and the like without needing to 2FA.
    • Make sure your 2FA device is nearby and available in case you do need to 2FA.

๐Ÿ˜ฝ During

๐Ÿ”– Bookmarks

๐Ÿ’ฌ Slack

๐Ÿšจ I just got paged.

Breathe, make sure you have water, ack the page and engage.

Here are the things you need to do to get from Acknowledged to Resolved on the page.

๐Ÿ“ƒ Handling the Page

After you Acknowledge the page:

Nicely done! โœ… Proceed to managing the incident.

๐Ÿ Copy and Paste

Use /incident post-statuspage on Slack to create an incident on

Zoom: Join the Zoom room and adjust your Zoom name to CMOC - Brie Carranza.

Slack: CMOC here, thread for commsย ๐Ÿงต.


โœ๏ธ Drafting a message.

See the what if I don't know what to say? section and your notes from the training to guide the message. See information about states and status.

See the table in the Frequency of Updates section for more information about how frequently you should post an update based on the combination of the state and status of the incident.

๐ŸŒž After

It's the end of your day as CMOC.

๐ŸŽ‰ You made it! ๐ŸŽ‰